Terms and Conditions Ternatetoto — Platform User Guide

1User Eligibility

The Ternatetoto platform may only be used by individuals who meet the following requirements without exception:

• Be at least 18 years old at the time of registration and throughout your use of the platform.
• Not a citizen or permanent resident of any territory or country where online gaming activities are strictly prohibited by local law.
• Not currently under self-exclusion from any gaming platform or problem gambling prevention programme.
• Acting on your own behalf and not as a representative or agent of any third party.
• Have full legal capacity to enter into a legally binding agreement.

Ternatetoto reserves the right to request proof of age or identity at any time. Accounts that do not meet these eligibility requirements will be suspended immediately and any remaining balance may be forfeited at the platform's discretion.

2Account Registration

Each user is only permitted to hold one account only at Ternatetoto. Creating multiple accounts, whether using the same or different identities, is considered a serious violation and may result in all associated accounts being permanently closed.

During registration, you are required to provide true, accurate, and up-to-date information including your full name, date of birth, phone number, and a valid email address. False or incomplete information may result in your account being suspended during the KYC verification process.

KYC (Know Your Customer) verification is mandatory before your first withdrawal is processed. Required documents may include a national ID, passport, or other official identification, as well as proof of current address. This process is in place to protect your interests and the overall security of the platform.

• Account information is confidential and must not be shared with any other party.
• You are solely responsible for all activities that occur under your account.
• Notify our support team immediately if you suspect any unauthorised activity on your account.

3Deposits and Withdrawals

Ternatetoto supports a variety of local payment methods including bank transfers via Maybank, CIMB, Public Bank, RHB, TNG eWallet, GrabPay, and several other methods listed on the platform. All financial transactions are protected by 256-bit SSL encryption.

Deposit Requirements:

• The minimum deposit amount is as specified on the platform's deposit page at the time of the transaction.
• Deposits must be made using a payment method registered in your own name. The use of third-party payment methods is not permitted.
• Ternatetoto is not responsible for any charges imposed by third-party payment service providers.

Withdrawal Requirements:

• Withdrawals can only be processed to the same payment method used for the deposit, subject to the payment provider's policies.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Withdrawal processing times are typically within 15 minutes to 24 business hours, depending on the selected payment method.
• Ternatetoto reserves the right to request additional supporting documents for withdrawals exceeding certain limits as an anti-money laundering measure.
• Any withdrawal attempt suspected of fraud or money laundering will be reported to the relevant authorities.

4Bonus and Promotion Terms

Ternatetoto offers a wide range of bonuses and promotions to new and existing members. Each bonus is subject to specific terms stated on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Each bonus carries a wagering requirement that must be fulfilled before any bonus funds can be withdrawn.
• Bonuses may only be claimed once per user, household, IP address, device or payment method, unless otherwise stated.
• Any attempt to exploit or abuse the bonus system — including the use of automated software, bet arbitrage or strategies designed to take advantage of promotions — will result in bonus forfeiture and may lead to account closure.
• Ternatetoto reserves the right to modify, suspend, or cancel any bonus at any time without prior notice.
• Where a conflict exists between general terms and the specific terms of a promotion, the more specific promotion terms shall prevail.

All decisions regarding bonus eligibility and usage are final and rest at the sole discretion of Ternatetoto.

5Game Rules

All games on the Ternatetoto platform use an independently accredited and audited Random Number Generator (RNG) to ensure the fairness of every game result. The Return to Player (RTP) rate for each game is as stated by the respective game provider.

• All game results are final once a round is completed. No appeals may be made based on personal assumptions or expectations.
• In the event of a technical disruption during a gaming session, Ternatetoto will refund the wagering amount based on valid system records.
• The use of third-party software, automated bots or any tools that provide an unfair advantage to players is strictly prohibited.
• Ternatetoto reserves the right to void any bet suspected of involving fraud, unauthorised collusion between players, or system manipulation.
• The minimum and maximum betting limits for each game are as displayed within the respective game interface.

For sports betting, all bets are subject to the rules of the relevant sport and league. Ternatetoto reserves the right to void bets on events that are cancelled, suspended beyond the designated period, or settled under abnormal circumstances.

6Account Security

Your account security is a shared responsibility between Ternatetoto and you as the user. Our platform employs 256-bit SSL encryption, two-factor authentication (2FA) and a round-the-clock suspicious activity monitoring system to protect your account.

• You are solely responsible for ensuring your password is strong, unique and not shared with anyone.
• Never disclose your login credentials via email, social media or any other communication platform.
• Ternatetoto will never ask for your password or sensitive account information via email or live chat.
• Enable two-factor authentication (2FA) in your account settings for an additional layer of security.
• If you suspect your account has been accessed without authorisation, contact our support team immediately.

Ternatetoto shall not be liable for any losses arising from unauthorised use of your account due to your own negligence or failure to safeguard your login credentials.

7Intellectual Property

All content on the Ternatetoto platform — including but not limited to logos, brand names, interface design, text, graphics, images, software code, and other visual elements — is the exclusive property of Ternatetoto or its authorised licensors.

• No part of the platform's content may be copied, redistributed, modified, or used for commercial purposes without prior written consent from Ternatetoto.
• Use of the Ternatetoto name, logo or brand for affiliate marketing purposes must go through an officially approved programme.
• Any infringement of these intellectual property rights may result in legal action.

8Liability Limits

Ternatetoto provides the platform on an "as is" basis and makes no warranties, express or implied, regarding the usability, accuracy, or suitability of the platform for any particular purpose. Ternatetoto shall not be liable for:

• Financial losses incurred as a result of betting or gaming outcomes.
• Service disruptions caused by system maintenance, third-party technical failures or circumstances beyond our control.
• Data loss or damage caused by events beyond the platform's reasonable control.
• Indirect, consequential or punitive losses arising from the use of or inability to use the platform.

Ternatetoto's maximum liability to any user under any circumstances shall not exceed the total amount deposited within the 30 days preceding the relevant claim.

9Account Termination

Ternatetoto reserves the right to suspend or terminate any user's account at any time, with or without prior notice, where there is reasonable cause including:

• Breach of any term in this document.
• Suspected or confirmed fraud, money laundering or any illegal activity.
• Use of a false identity or inaccurate registration information.
• Abuse of the bonus or promotions system.
• Actions that compromise the integrity of the platform or the security of other users.

Users who wish to voluntarily close their account may contact our support team. Any valid account balance will be processed for withdrawal once all required checks are completed, provided there are no outstanding term violations.

10Responsible Gaming

Ternatetoto is fully committed to responsible gaming practices. We provide self-management tools to all members to help them stay within healthy and controlled limits. You can set deposit limits, betting limits, session time limits, and choose to take a temporary break or self-exclude entirely from the platform.

• Gaming should be entertainment, not a source of income or a way to cope with financial problems.
• Never bet with money you cannot afford to lose.
• If gaming begins to interfere with your personal life, career, or relationships, please seek help immediately.

To learn more about the responsible gaming tools available, visit the Responsible Gaming page us.

11Terms Amendment

Ternatetoto reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. Any material changes will be communicated to users via in-platform notifications or registered email at least 7 days before taking effect, unless the changes are required immediately for legal or security reasons.

Continued use of the Ternatetoto platform after the effective date of any amendment constitutes full acceptance of the updated terms. You are responsible for reviewing this page periodically to ensure you remain informed of the latest applicable terms.

12Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where Ternatetoto is registered and licensed. Any dispute arising from or relating to these Terms and Conditions or the use of the Ternatetoto platform shall be resolved through binding arbitration, subject to our internal resolution procedures which must be followed first.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions that are still valid shall continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the Ternatetoto support team via 24/7 live chat available within the platform.